SIA is designed to answer customer questions regarding...
home loans, education loans, car loans, personal loans, recurring deposit, term deposit, etc.
According to reports, India's largest public sector lender, had said that its new digital platforms like SBI inTouch are widely using bots and artificial intelligence such as IBM Watson, to perform a variety of jobs, especially in improving customer experience. More than 80 per cent of the SBI's transactions are done in non-branch journeys, i.e. not touched by any SBI employee - only through machines.
In March, HDFC Bank had announced the launch of an electronic virtual assistant (EVA), an artificial intelligence-driven chatbot, for customer services. Eva was India's first AI-based banking chatbot and can answer millions of customer queries across multiple channels instantly.
In a related development, State Bank of India has now entered the top 50 global banks list post its merger with the six associate banks’, said Deputy Managing Director Chalasani Venkat Nageswar.
Showcasing the advantages of transacting with SBI for its stakeholders, he recently addressed more than 50 exporters and importers from across Andhra Pradesh, representing pharma, agro-processing, aquaculture, marine, steel and granite units. “SBI had transformed into a world-class bank to provide integrated and complete global trade solutions and value-added services. SBI basket of products included export credit, e-forex, fx-out (forex outward remittance), e-trade and FCNB loans,” added Nageswar.
He further explained that SBI has a bandwidth of 191 offices spread across 36 countries with centralised processing of export bill collection at GLS (Global Link Services) in Mumbai. The bank also maintains correspondent banking relationship with 346 reputed international banks in 88 countries and majority of the NRIs prefer the premier banking services of SBI to meet the demands of their business and personal needs.